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Returns & Exchanges

    1. Email to customer service: service@nananova.com
    2.  including: 
      *order number, the question you want to solve together with picture of product if necessary
      *a photo of barcode on the plastic bag
    3. Get autorization from Customer Service
    4. Get coupon or refund
      *Tracking number is required to complete the return. It will facilitate for us to track your return status and process your return. 
    5. Take your refund/exchange when the package is received.
    • Return & Exchange conditions

      • Orders are able to be canceled and refunded before shipping.
      • Easy to initiate a refund or exchange within 30 days after delivery.
      • Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer service.
      • Items must be returned unwashed and undamaged.
      • As to bikinis, we only accept returning the whole set of bikinis, both top and bottom, not one part.
      • Clearance items cannot be refunded or exchanged (except for damaged or wrong items).
      • If customer service offers a coupon to compensate your first order, the next order with this coupon applied on will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value can be refundable.
      • As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take a longer time to arrive.
      • In case you have any query, please do not hesitate to get in touch with our customer service on service@nananova.com
      • Please Contact us via service@nananova.com first to Confirm Return Address
      • Refund will be arranged within a week.